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Staffy-1
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Giving password details over the phone.

Three times today I have tried to report a faulty SIM to Virgin Mobile's helpline. On each occasion, they have asked for my account password.

Applying common sense I have refused to disclose "password in full" over the phone. Consequently, I still have a defective SIM.

Has anybody else experienced this nonsense?

Ta

 

 

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Superuser
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Re: Giving password details over the phone.

Hi Staffy-1,

every time I have called Virgin Mobile customer services on 789.

If you wish to discuss details of your account (i.e a faulty SIM registered to yourself) it is necessary to give your account password to confirm that you are the holder of the account.

AlexKid :-)

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Staffy-1
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Re: Giving password details over the phone.

Sorry mate - that's what I disagree with, and it is contradictory to sound security advice on password protection. I also believe it to be in contradiction of VM's own internal advice on password security.

It's simple to ask for certain characters from a password the whole thing is not needed.

Agreed, the vulnerable need to be protected, but not a the expense of the wise.

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