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Kayleighevans
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Getting through on Chat

Why dose it take so long to get through to any team on the chat section? i have tried all day to get through to someone to make a complaint about the shocking customer service i received, which i found frustrating as normally i find people at virgin are helpful and polite.

Any Help or advice would be appreciated.

 

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Superuser
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Re: Getting through on Chat

Kayleighevans,

 

the chat advisors are often busy and it's quite usual to not get connected straight away. However sometimes you can be lucky Smiley Wink
I recommend using a PC or laptop and keeping the page open, just refresh it every few minutes.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Kayleighevans
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Re: Getting through on Chat

Thanks for the advise, i am using a PC i tried again today at 9:00 and got the same all agents are busy message, its becoming silly.

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cybmole
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Re: Getting through on Chat

its because they don't want you to connect and complain - so they make it as frustrating as possible, hoping you will give up.

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Kayleighevans
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Re: Getting through on Chat

That makes sense, i slowly am giving up! calling doesn't seem to be much better.

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hubbs91
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Re: Getting through on Chat

Saturday  I tried all day on chat as well. Even made a peice of code to run so I did not have to refresh and click. From 10.00-14.30 no joy at all. No queuing system or anything. I am afraid the cust service has gone to Pot at VM.

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