I have shared for many years a Virgin pay-as-go mobile service with my Mother as she is elderly and not-so-good on a mobile due to her hearing limitations. We keep getting calls from 8001836412 with offers to sign up to a service that is onky available from them. It seems to be good to be true - free texts and free calls to UK landlines for longtime loyal customers only? The thing is if this is genuine, why does Virgin operate is a way that is typical of scams? I am wary as (a) they do not allow us to call back to check that it is Virgin bona fide, and (b) it is conditional on giving bank details for direct debit.. I see on social media just 5 reviews - one who says it is a scam and another who says it is OK.
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are receiving cold calls stating that they are from Virgin Mobile.
We recommend not giving out any personal details over the phone, or via texts and email in order to protect yourself from scams.
If you would like for us to check to see what offers are available for you, please contact us direct by calling 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).
Virgin Media Forum Team
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