i am posting here in the hope i get some help as i am struggling to find any. As nice as the people on the phone are i am getting pushed all over the place without a resolution.
I have a Samsung Galaxy S6 on freestyle which i was led to believe would be unlocked so i can use my 3 PAYG sim abroad when i on holiday. Thankfully i tried my 3 sim in the phone and i have been greeted with a 'SIM network unlock PIN' message. I gave you a call and was advised that it would cost me £15 to unlock the phone for use with other network sims. After a lot of grumbles (Like why my phone is locked when using the freestyle method my phone is theoretically unbranded) i paid the £15 and was advised it would take upto 48 hours.
48 hours later no pin, so i called and was given 2 pins over the phone and neither worked. I was then advised that the phone should have been unlocked anyway and that i shouldn't have been charged the £15 (It has now been refunded). I have also been advised that it is an issue with Samsung as they supply the pins and are aware of the problem.
I then gave Samsung a call and asked them why the pins would not unlock my phone. They advised me that it has nothing to do with them and that i need to speak to the carrier again!
Which brings me to the forums as i will end up going doolally on the phone which isnt fair on the person on the other end.
All i want is someone to tell me what i need to do to unlock MY phone (Which is not on contract as it is a Freestyle phone) so i can use it with another sim for my upcoming holiday.
Hi thanks for the reply. As if by magic when I checked this morning for an update there was one, even though all of the other times I have checked there has been no update. I have updated my phone which is now on 5.1.1, I have put the 3 some in the phone and yes you have guessed right it stillnisnt working.
Now I stuck. You stated it was down to Samsung and there next update would sort it (even though they have stated it is nothing to do with them) and yet it stillnisnt working.
Any advice would be great as i go abroad in 3 weeks and need my 3 sim working when out there. It would be nice to have the phone I am paying for working as intended