Today I suffered the indignity of being refused credit for a £32 per month phone. Virgin media's frankly hopeless customer service procedures have so far been unable to provide me with a satisfactory answer.
I have an exemplary credit rating and this is confirmed by both experian and VM themselves. I want to know on what grounds this application was refused. I'm fed up being passed around call centres, got nowhere with the company eqifax and cannot cope hearing that Vmedia and a mobile are not the same company.
I have already set the wheels in motion to get out of my existing virgin contacts. I'm utterly disgusted by the service received today. Humiliating and frankly inexplicable.
Virgin are having problems with their internal underwriting system at the moment. I think it's the result of customers in quite new properties, but whatever the reason, it's not even getting to the point where an external check is being done.
After being a customer of virgin mobile and media for over 10 years, I to have had the embarrassment of being refused a new freestyle contract for my two mobiles. Despite having an excellent credit rating and a £600 per month credit on my mobile account. It appears I am deemed untrustworthy for a increase of £5.14 per month
I have as suggested gone through the process of re phoning explaining it all to a rep only to be told I have an excellent credit rating but the computer says no! I now have 3 credit checks from Virgin and am waiting for a call back from them.
Still due to my credit rating I can always go and buy the phone from someone else and then may be its time to say good bye to Virgin
To be honest I've not had a chance to call back. Working full time to ensure I can afford things and have a good credit rating has got in the way this week.
In all honesty I am so utterly appalled at the indignity of the experience that I intend to leave all my virgin contracts as soon as possible. I do not work every hour god sends to be told by someone in a virgin store to tell me I'm a credit risk!