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space_cowby
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Four Contract phones HOW ?

I have already have 3 mobile phone contracts and now trying to get a fourth.

The local shop was unable to process, customers services on phone told me three only then wittered on about refer a friend for £50 discount (which media not mobile). 

I asked for retentions and then got put in choose a option grr.

So how do i get a fourth contract for my children.

Mark

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wilsman
On our wavelength
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Message 2 of 7
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Re: Four Contract phones HOW ?

They'll probably need to do another credit check on you for having more than 3 lines. I assume the guy said 3 only either because he did one and it was declined for an additional, or to have more than 3 you need to be on a small business account of some degree. 

I'd recommend calling up on 150 from a Virgin phone or 0345 454 1111 from another phone to discuss your options with the sales guys. 

Cheers,

Phil

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space_cowby
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Message 3 of 7
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Re: Four Contract phones HOW ?

Thank you. I passed credit check and then told I could not have another contract.
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wilsman
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Message 4 of 7
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Re: Four Contract phones HOW ?

That's a strange one then. Sorry I can't be more help but give them a call and let me know how you get on Smiley Wink

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Forum Team (Retired) Mat_H
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Re: Four Contract phones HOW ?

Hi Space_cowby,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you were told that you couldn't have another contract. I want to get to the bottom of this for you.

 

I've sent you a PM detailing the next steps in the process.

 

Thanks,


Mat


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space_cowby
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Re: Four Contract phones HOW ?

Thank you your reply and PM. Im sorry to say that after waiting here and twitter for a reply, at least you replied here, we have taken our business elsewhere.

Im at a complete loss though why your system will not allow someone 4 contract phones for one family. This was for a Christmas present so the soloution of actually writing a pen and paper letter to a modern media company to get a answer is crazy.
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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: Four Contract phones HOW ?

Thanks for coming back to me Space_cowby.

 

We're really sorry to lose you as a customer Smiley Sad I wish we could've avoided this.

 

I can understand your frustration with this. Our Consumer Underwriting Services team do not have a customer contact email address so this is why we ask you to write in for this.

 

Let me know if you need anything at all from me.


Thanks,

Mat


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