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jantoby
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Forgotten User Name

I can never get in at the first attempt.  I click Forgotten Password, set a new one and at that point get in fine.  But, next time it doesn't work.  So all I can think is that I've got the User Name wrong.

 

Is there any way I can sort out a new one?

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Superuser
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Re: Forgotten User Name

Hi jantoby,

 

you had posted your "Voicemail Icon" problem onto a thread in the phone (landline) section.

I've now moved it here to the mobile section for you.

Hopefully someone may see it and be able to offer some advice Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Re: Forgotten User Name

Hi,

 

are you referring to your username on this forum "jantoby"

Or elsewhere within Virgin Media?

Perhaps if not using a shared device, once you have the correct login details you could allow your device to "remember username and password" for you?

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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jantoby
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Re: Forgotten User Name

This forum.  

Before being able to Reply to your message I had to reset the password yet again and went in from the Reset page.   User name Jantoby,  password as reset an hour ago, and still being told there isn't that combination of sign-in details.

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Superuser
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Re: Forgotten User Name


jantoby wrote:

This forum.  

Before being able to Reply to your message I had to reset the password yet again and went in from the Reset page.   User name Jantoby,  password as reset an hour ago, and still being told there isn't that combination of sign-in details.


Hi,

I notice in your reply you used the username Jantoby rather than your actual username: jantoby

Making a mistake with the upper and lower case j might be your problem.

 

AlexKid :-)

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jantoby
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Re: Forgotten User Name

 

Default comes with a capital, but made no difference either way.

 

I've changed the password for the umpteenth time and just managed to get in.

 

Now I need to try and find a solution to my Voicemail icon problem.  But that's another story.

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Superuser
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Message 6 of 6
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Re: Forgotten User Name

Hi jantoby,

 

you had posted your "Voicemail Icon" problem onto a thread in the phone (landline) section.

I've now moved it here to the mobile section for you.

Hopefully someone may see it and be able to offer some advice Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.