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you can activate roaming by logging into your account
Click on the "Plan and device" tab. Go to "Manage my services"
You need to set "Roaming" to ON & "International call barring" to OFF
Allow time for your account to update then reboot your phone by turning it off & on again.
If you have to call Virgin Mobile. Their UK support line number is: +447953 967 967
It is NOT free.
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