Hello, today I got a call from Virgin Media regarding getting a Virgin Mobile. I already have a contract and I told her politely I didn't want one. She continued to ask me questions like what phone will you get when you contract ends and etc. I answered them only trying to be polite. Next minute she said she was going to send a Iphone 6 to my address. I told her I'm happy with my own phone. She started to go on about Virgin paying the rest of my bill off then again said the mobile will be sent to my address. At this point I was getting really angry because I had clearly said I didn't want one and now I felt pressured by her to get one. I have bad hearing and I can't really understand words sometimes. Someone help? I don't think this is fair.
Thank you for taking the time to reach out to the Community, it's great to see a new face.
I'd like to apologise if the call was anything but pleasant, I'm a little taken back that the person talking to you wasn't seeing that you were obviously happy with what you had and wasn't looking to take this any further. I would like to extend that this isn't the way we like to operate and that we're only happy when you're happy.
I would like to ask if there's been a phone delivered to the home or did the agent understand in the end?