For the last two years I had loyalty discount, why I can't have now?
Two years ago when I wanted to leave I was offered a discount of £15 from tariff £22. Now it's time to change the tariff or leave because old one doesn't exist anymore. I did call Virgin 3 times and every time I was told something different. First that I will pay full £22, which I disagree and said I'll leave. 2nd time nice lady from loyalty team said she will give me a credit for another month to give me a time to think what to do and when I call back I will have a good deal. I called today, said what I was told and heard that I won't get any discount. And I have to take what they've got in offer. Why is that? Virgin doesn't care about their customers any more?
Re: For the last two years I had loyalty discount, why I can't have now?
I'm facing the same problem. I've been with Virgin for over 8yrs and because they couldn't give me any loyalty discount I actually gave my notice and I'm leaving them in 30days. Highly disappointing as they rather loose a loyal customer than matching a deal I found on the Internet. I have to say I'm not happy.