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jolcia152
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For the last two years I had loyalty discount, why I can't have now?

Two years ago when I wanted to leave I was offered a discount of £15 from tariff £22. Now it's time to change the tariff or leave because old one doesn't exist anymore. I did call Virgin 3 times and every time I was told something different. First that I will pay full £22, which I disagree and said I'll leave. 2nd time nice lady from loyalty team said she will give me a credit for another month to give me a time to think what to do and when I call back I will have a good deal. I called today, said what I was told and heard that I won't get any discount. And I have to take what they've got in offer. Why is that? Virgin doesn't care about their customers any more?

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mishabiddle
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Re: For the last two years I had loyalty discount, why I can't have now?

I'm facing the same problem. I've been with Virgin for over 8yrs and because they couldn't give me any loyalty discount I actually gave my notice and I'm leaving them in 30days. Highly disappointing as they rather loose a loyal customer than matching a deal I found on the Internet. I have to say I'm not happy.
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Forum Team (Retired) Mat_H
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Re: For the last two years I had loyalty discount, why I can't have now?

HI all,


I'm really sorry that we couldn't offer you a better deal. I'm unable to check this from my side as we can't access your accounts over the forums.

 

If you're not happy with your deal, feel free to give us a call on 789 or 0345 6000 789 and we'll be sure to look into this for you again Smiley Happy

 

Let me know how you get on.

 

Thanks,

Mat


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alpha123
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Message 4 of 5
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Re: For the last two years I had loyalty discount, why I can't have now?

Hes spoke to them multiple times and your just saying "try again"

k then
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Forum Team (Retired) Mat_H
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Re: For the last two years I had loyalty discount, why I can't have now?

Hi alpha123,

 

We want to do all we can to keep our customers on board.

 

I'm unable to access customer accounts over the forums due to Data Protection.

 

To keep the customers on board, they'd need to call I'm afraid.

 

Thanks,

Mat


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