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Mummyof4
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First order help please...

Hi this morning I applied for a mobile phone contract with virgin mobile I recieved 3 emails with codes and a signature for a pre credit agreement.. A couple of minutes later I recieved another email telling me they had recieved my order gave me my order number , credit agreement number and what I purchased (the phone and contract) . IT then says they will stay in touch and contact me when it's on its way .. Now u don't know if i have been accepted.. I tried logging in on the virgin mobile account it made me sign up To but wont let me see anything and comes up saying can't log in . I just want to know when I will know if i have been accepted or not ? I expected a email a little while later but as of yet still have not recieved anything else.. Can anyone help me out? I've been a virgin media customer for around 11 years back when it was telewest .
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Mummyof4
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Re: First order help please...

Anyone?
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Superuser
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Re: First order help please...

Hi Mummyof4,

I can only suggest that you call Virgin Mobile customer services on 789 from a Virgin mobile or 0345 6000 789 from any other phone.

AlexKid :-)

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Forum Team (Retired) Mat_H
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Re: First order help please...

Hi mummyof4,


Welcome to the forums Smiley Happy

 

I've just replied to your PM regarding this.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: First order help please...

How are you getting on with this Mummyof4?

 

Please feel free to reply to my PM if you need anything Smiley Happy

 

Thanks,

Mat


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