Wifes phone is a Kazam Tornado. When incoming call rings, the phone is not answerable. (Slide doesn't move). Calling out is OK. I have the same model and she can use that one OK. Tried without much success to navigate the phone fix page. Anyone else have a similar problem ? I have done a full reset and the phone appears to go to Factory Test mode ??
Hi Mark. Thanks for getting back to me. I have been through the "Factory reset" several times. Each time I have the same result. Once again I followed your instructions carefully and the resultant page each time has been "Factory Mode" Auto Test. The phone then went through the test sequences ending with a Test Report page. I had to turn the phone off (with difficulty), when I turned it on again, ALL the data was still present, as is the fault.