Welcome to the Community Forum and thank you for your post. Sorry that you aren't able to access your previous bills.
I can see that AlexKid has been able to give you great advice. Have you been able to find your older bills via your online account?
If you'd like more assistance with this, give us a call on 789 (freephone from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (free from a Virgin Media landline). You can also get in touch with us via WebChat: Contact Us.
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