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JuliaPQ
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Faulty phone - incredibly poor service

I am a new to Virgin customer who has been issued with a faulty phone. I have been speaking to the technical team regarding my new phone which has a fault.

I was advised to download Sony Companion and follow the steps which I did. I was expecting a call back to see how it had gone but to date I have not received that call. The phone is still playing up and turning itself completely off randomly. it is now fizzing and getting very hot and I want a replacement; I have only had the phone a few weeks and its been playing up since day one!

 I am getting extremely anxious that I have made a big error in switching my phone and provider and am now stuck with an unreliable/un-working phone for 2 Years!

can anybody help?

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Superuser
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Re: Faulty phone - incredibly poor service


JuliaPQ wrote:

I am a new to Virgin customer...


How new? I know you said "a few weeks" but can you be more specific?

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JuliaPQ
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Re: Faulty phone - incredibly poor service

23rd March.

service has been non existent, been promised a call back so many times

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Forum Team (Retired) Mat_H
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Re: Faulty phone - incredibly poor service

Hi JuliaPQ,


I've just responded to your PM regarding this Smiley Happy

 

Mat


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