My wife called 789 regarding this issue with her Sony Experia Z1 compact - handset not charging & will not switch on. Handset bought from Virgin in May last year using PAYG rewards.
The agent suggested that we change the battery but my wife told her that the battery can't be changed as it's sealed unit. The agent insisted that she sent us a new battery & charging lead & when received we "melt" the glue on the back of the phone with a hairdryer to get access to the battery!
Is this a ploy from VM to get us to invalidate the warranty on the handset?
Surely my wife should be offered a new handset or are VM waiting for the warranty to expire?