My few days old Sony Experia is faulty and Virgin saying I have to pay! My new mobile had a gel cover and tempered glass screen protector. Virgin saying under screen has cracked and has moisture damage, apparently I must have dropped it and used in the rain (to quote what was said). I said that I had dropped it in the footwell in my car. How, considering my gel cover and tempered glass, could a new phone be cracked on bottom layered glass and get water damage? My previous phone was samsung s5, had it for 2 years, never a problem.