Why will you not replace a phone that was faulty on delivery and has now become beyond repair after being with your repair team ? Your customer service team are unhelpful and repeatedly hang up when you call in. Ive had a full day on the phone to you and still no resolution. Your a shambles of a company.
Virgin agreed to pay to fix damage to the screen at no cost as the screen developed a crack without being dropped or damaged by me. I was told that the phone would be returned on Monday. When i called to find out where the phone was, i was told that there was now damage to the motherboard and it would not be repaired as it was economical. Aparrently my "waterproof !" phone had water damage. When i sent the phone back, the phone was in full working order. The so called water damage obviously occurred in the care of virgin. Under the consumer rights act, the mobile operator is responsible for ensuring that my phone is fit for purpose. It's very simple, i was either sent a faulty phone or the damage to the mother board was caused by virgins repair team. Either way im entitled to a replacement. I was offered refurbished phones or a credit to my account which i find completely unacceptable. I need a brand new handset or the contract can be cancelled.