Anyone else spent months getting no where with virgin mobile. I fail on credit scoring for a new phone, even though I have been with virgin mobile for 15+ years. So I have bought a new phone and since March I have been trying to go to sim only, saving £34 a month as it means my bill goes from £47 to £13. I get that I fail on credit score for new handset but for a reduced price contract it just doesn't make sense. Spoken to virgin every month since and managed to get credits to acc as every advisor I speak to agrees that it isn't making sense but still 5 month on and I can't change to sim only!! If I could leave virgin I definitely would but due to my credit score I am stuck and getting very frustrated....... anyone have any advice?