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lizamarie
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Failing internal credit for sim only

Anyone else spent months getting no where with virgin mobile. I fail on credit scoring for a new phone, even though I have been with virgin mobile for 15+ years. So I have bought a new phone and since March I have been trying to go to sim only, saving £34 a month as it means my bill goes from £47 to £13. I get that I fail on credit score for new handset but for a reduced price contract it just doesn't make sense. Spoken to virgin every month since and managed to get credits to acc as every advisor I speak to agrees that it isn't making sense but still 5 month on and I can't change to sim only!! If I could leave virgin I definitely would but due to my credit score I am stuck and getting very frustrated....... anyone have any advice?
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enlli
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Re: Failing internal credit for sim only

Is that your credit score with Virgin or your credit score in general..

A number of people failed by Virgin have not faced a problem getting a phone elsewhere.

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lizamarie
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Re: Failing internal credit for sim only

Tbh my external.credit score is bad but don't understand how I can fail when I want to reduce the cost with virgin. To me it doesn't make sense
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