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muffinman123
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Failed sim order - payment taken

Hello,

Registered for a mobile SIM and entered payment details. Website crashed and it seemed everything had failed. Been unable to login since then.

Got a phone call from VM and told the caller to cancel as I had got the sim from another company.

Today found a Virgin payment had been taken from my credit card.

I am a tv/broadband/landline customer.

 

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Forum Team (Retired) Mat_H
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Re: Failed sim order - payment taken

Hi Muffinman123,

 

Thanks for posting Smiley Happy

 

I'm really sorry to hear that the payment was still taken for this. We can get it all sorted for you. Give us a call on 789 or 0345 6000 789 and our team can ensure that this is fixed for you as soon as possible.

 

Let me know how you get on.


Thanks,


Mat


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muffinman123
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Re: Failed sim order - payment taken

I don't have a mobile account, just tv/broadband/landline, so after 10 minutes of pressing the numbered options I started to lose the will to live.

What option am I needing to get to talk to someone about this please?

 

Thanks.

 

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Forum Team (Retired) Mat_H
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Re: Failed sim order - payment taken

Hi Muffinman123,

 

Thanks for coming back to me Smiley Happy

 

There should be an option to talk to us about your mobile account. Give the team on the phone your postcode and we'll be able to chase this up for you.

 

Let me know how you get on.


Thanks,

Mat


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Re: Failed sim order - payment taken

Hi Muffinman123,


How did you get on with calling the team on the phone?

 

Please let me know if you need anything at all.


Thanks,

Mat


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