You seem to have joined a long list of people who have failed. One of the mods on here may take up your case.
Either, the bar is too high or Virgin aren't paying you enough!
Welcome Rsingh8 and thanks for your post.
I'm sorry to hear you're having trouble upgrading due to a credit check. I can appreciate this is frustrating.
Our mobile team will certainly be able to look into this for you. I'd recommend calling our mobile department on 789 or alternatively on 0345 6000 789. There
is a process in place for these circumstances where we can refer you to our credit check team.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules