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Iziwizi
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Failed Loan Agreement

I've just spoken to 789 looking to upgrade my handset.

 I passed the credit checked but failed the Loan Agreement. She couldn't tell me why but said to email customerunderwritingservices@virginmedia.com to find out why. But this email address is bouncing back, anyone have the correct address?

I've had a mobile with Virgin for about 10 years so this is annoying to say the least.

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Superuser
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Re: Failed Loan Agreement

Hi Iziwizi,

 

that's unusual. Virgin will not normally give an address for the underwriters.

The only other one I've seen on this forum is: creditfileamendments@virginmedia.co.uk

But I can't confirm that it is correct for your needs.

 

Instead you are usually asked to write to them by post at:

Consumer Underwriting Services
Virgin Media
Eagle Court,
Coventry Road,
Birmingham
B26 3RZ

 

Let us know how you get on with this Smiley Happy

 

AlexKid :-)

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Superuser
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Re: Failed Loan Agreement

Hi Iziwizi,

 

that's unusual. Virgin will not normally give an address for the underwriters.

The only other one I've seen on this forum is: creditfileamendments@virginmedia.co.uk

But I can't confirm that it is correct for your needs.

 

Instead you are usually asked to write to them by post at:

Consumer Underwriting Services
Virgin Media
Eagle Court,
Coventry Road,
Birmingham
B26 3RZ

 

Let us know how you get on with this Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Iziwizi
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Re: Failed Loan Agreement

Thanks, I emailed that address, would prefer to deal with someone via email than via mail so am crossing fingers.
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Iziwizi
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Re: Failed Loan Agreement

Update:

 

Still no reply from CreditFileAmendments@virginmedia.co.uk, however I have spoken to 789 again to cancel another contract and queried the email address, she told me to email customerunderwritingservices@virginmedia.co.uk. So am waiting for a reply from them as well.

 

 

 

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Iziwizi
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Re: Failed Loan Agreement

Further Update:

 

Had a reply from CreditFileAmendments@virginmedia.co.uk, its been signed as from Consumer Underwriting Services so it must be the same department. And its good news "We have reviewed your application manually and following further checks, we’re happy to offer you a Pay Monthly option right now! " Got a freephone number to call and arrange.

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Superuser
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Re: Failed Loan Agreement

Hi Iziwizi,

 

that's excellent news Smiley Happy

Thank you for keeping us informed.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team (Retired) BenD_H
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Re: Failed Loan Agreement

Hi Iziwizi,

 

Thank you for coming in and keeping us all informed on the matter of the loan agreement Smiley Happy

 

It's good to see that not all failed credit assessments are set in stone and all that was required was a second look from the team.

 

I would like to mention that if you ever need any help on this in the future or on the mobile, let me know. As alsways great to see some help here too AlexKid Smiley Happy

 

All the best and welcome into the Community Smiley Happy

Ben


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