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mwoodhall82
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Facebook issues

I've recently upgraded to an S7, and I'm having lots of issues with the facebook app.  It doesn't sync properly, under network coverage or wifi.  It keeps loading old posts, and when I try to click on external links it's saying "check network connections" although my internet is fine.  If I clear all data from the app it works for a short time, mostly, but continues to be a problem.

 

I checked the sync settings and it is saying disabled with no option to reactivate.  I appreciate that contacts no longer update, but the calendar should still as far as I'm aware.

 

It's doing my fruit in now, I'm wondering if the phone is a lemon.

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Superuser
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Re: Facebook issues

You think the phone is bad because one app doesn't work?

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mwoodhall82
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Re: Facebook issues

It is most noticeable in Facebook. Words with Friends, some tweets and the occasional whatsapp message doesn't register. The sheer performance difference between this and my s4 mini is very apparent but I can't believe this is a widespread issue, localised.

Would a factory reset sort something like this?
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Forum Team (Retired) BenD_H
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Re: Facebook issues

Hi Mwoodhall82,

 

Thank you for coming by and popping in a message for the first time, welcome in.

 

I am sorry to read that there seems to be some issue while using the facebook app, and some others. I would like like ask if you are seeing the same results on other phones? I would suggest a factory reset as a last option and only after you have backed up all of your data.

 

Here is how you can Factory Reset:-

 

Factory reset Galaxy S7 or S7 edge, the easy way Smiley Happy

  • Open the Settings app.
  • Choose Backup & Restore > Factory Data Reset.
  • Now select Reset Device > Erase Everything.
  • Confirm the warnings and wait for the process to finish.
  • Once done, reboot your phone.

Stay in touch.

Ben


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