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DrVic
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FED UP OF THE ''FOREIGN'' SERVICE

OK......... so you use cheap labour but, on occasions I cannot understand what the hell people are saying...... Philippines or Thailand and, they are so rude...........even when you challenge them, they do not carry on to resolve issues, they 'CUT YOU OFF' ............. I am using 2G on my new Samsung mobile.....because 3/4G isn't available (Maintenance work) until the part required is fitted to the mast, that supports 3G / 4G..... waiting 3 weeks now........... Virgin want their money, a bit like Southern Rail.........Got the product but....... can't look after it / or their customers !

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jamesofmerton
Fibre optic
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Re: FED UP OF THE ''FOREIGN'' SERVICE

4g is only for business customers of virgin so unless you are one of those it isn't available to the public. you are right about the overseas call centre. not had many dealings with them but i find it hard to understand them. i usually hang up then phone again until i get a clear accent.
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