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Carol3
Settling in
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Extra charges

I am on a unlimited minutes , texts etc plan so can someone please tell me why there are an extra £22 charges on my account . I have rung up many times about this but no one seems capable of giving me an answer and I am so fed up with Virgin now.

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Superuser
Superuser
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Re: Extra charges

Without looking at your bill, how can anyone help?

Maybe you sent some MMS messages, and called some numbers that aren't included, or you've been "roaming", or spent more than 60mins on several occasions. Perhaps you sent and/or received plenty of premium messages.

Who knows?

Rhetorical question. You know. You just need to look at your bill and see for yourself where you were charged.
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