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SandraF
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Extra charges when allowance exceeded

Inadvertently allowed my grandaughter to use all my allowance when not connected to wifi. After that day made sure I was connected to wifi before internet use, but still got charged £2 day, is this right?

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Superuser
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Re: Extra charges when allowance exceeded

Hi SandraF,

 

to avoid being charged the £2 daily rate once your allowance is used, you are best turning off mobile data in the settings on your device.

If left turned on, your phone's OS and Apps running in the background will automatically connect from time to time if allowed.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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SandraF
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Re: Extra charges when allowance exceeded

Suppose just annoyed that because my error occurred at start of monthly billing period I incurred this £2 daily fine for rest of month, £53 bill instead of usual £5, seems very harsh! Guess I could appeal to Virgin's sense of decency and fair play?...

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