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Message 1 of 9 (202 Views)

Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

Hi ...Roam Like Home within the EU is not apt for virgin mobile...because they changed 42 pounds for using 84 MB of data(yes read it again is 84 MB of data) even though I had the allowance..

Ok coming to calls..I had 1500 minutes allowance but again was charged  42 pounds for making 18  calls which lasted about 59 mins (Span of 5 days)...when I called the customer care..I was told that you can make calls to UK from any other country under roaming charges..so where dose the roam like home concept is?

I even logged into my account to check whether I need to do anything before going to Europe..but none were there...

I was using another sim also as well from O2 ..but I didnt charged a penny ..disappointed with virgin so leaving them now..

My Sim plan was 2 GB with 1500 mins..I tried to attach the snippet of my bill but couldnt..

 

 

 

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Message 4 of 9 (296 Views)
Helpful Answer
confirmed by ManjuM
3 weeks ago

Re: Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

Virgin doesn't cover Switzerland in their roam like home :-(

Switzerland is not in the EU, I know just about all others do include Switzerland, Jersey and guernsey - but Virgin have decided not to 🤔
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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Message 2 of 9 (180 Views)

Re: Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

What country were you in ?
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 3 of 9 (169 Views)

Re: Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

Switzerland

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Message 4 of 9 (297 Views)
Helpful Answer
confirmed by ManjuM
3 weeks ago

Re: Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

Virgin doesn't cover Switzerland in their roam like home :-(

Switzerland is not in the EU, I know just about all others do include Switzerland, Jersey and guernsey - but Virgin have decided not to 🤔
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 5 of 9 (158 Views)

Re: Europe roaming - Doesn't use use your allowance - Got a bill for 94 pounds

You can check what countries are included here
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 6 of 9 (151 Views)

Re: Europe roaming - Doesn't use your allowance - Got a bill for 94 pounds

Thanks for the information...at least a text message to say that usage of calls and data will be charged would have saved my money Smiley Sad

With O2 I get  a message whenever I go to other countries..

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Message 7 of 9 (147 Views)

Re: Europe roaming - Doesn't use your allowance - Got a bill for 94 pounds

I believe your supposed to get messages from Virgin, maybe @forumteam can say what message you should get when entering Switzerland?
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 8 of 9 (138 Views)

Re: Europe roaming - Doesn't use your allowance - Got a bill for 94 pounds

I am sure I didnt get the message from ,otherwise why would I pay this much of money and use them..

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Message 9 of 9 (47 Views)

Re: Europe roaming - Doesn't use your allowance - Got a bill for 94 pounds

Did you have any luck?  I've just got whacked with a £396 bill, and no warning text, or cut off after £42 (as suggested would happen on website).

Can't believe Virgin Mobile are not including switzerland!

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