Menu
Reply
  • 1
  • 0
  • 0
Eggy797
Joining in
65 Views
Message 1 of 2
Flag for a moderator

Error with number port

Hi
Just joined Virgin mobile and have tried to port a number across from EE.
I can make calls but I can't receive calls and I can't send or receive texts.
The transfer should have completed on Monday but it's still not working today.
I have reset the network on the phone as advised by tech support but still no joy.
Help.
Thanks
Tags (1)
0 Kudos
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
47 Views
Message 2 of 2
Flag for a moderator

Re: Error with number port

Hi Eggy797,
 
Welcome to the community and thanks for posting. I deeply apologise for the trouble you've had trying to port your number to us from EE. I appreciate the transition should have been smoother.
 
It sounds like the port wasn't completely successful. I'm not too sure what might have gone wrong either. I highly doubt a bar has been placed on to your account because you're a new customer.
 
When was the last time you spoke to technical support? If it's still not working at the time of reading this then I recommend calling them back as soon as you can. You can reach them by calling 789 from a Virgin Mobile or 0345 6000 789 from any other phone.
 
Please let me know how you get on with this.
 
Thanks

Rich
Forum Team
0 Kudos