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cpickworth
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Error when activating data pass via text message

Text activation of EU Data Pass does not work. Get a message Whoops! Looks like we couldn't process that. To get some help, just call +447953967967, or text HELP to 23456. Using an iPhone 4 and 5. This hasn't worked for over a year. Reporting this when you ring up to get a data pass goes nowhere. Can this be fixed please?
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Lurcherlover
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Message 2 of 8
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Re: Error when activating data pass via text message

This short code SMS only works once you're outside of the UK. To get a Data Roaming pass added before you leave, you'll need to call 789.

Hope this helps.

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cpickworth
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Re: Error when activating data pass via text message


Lurcherlover wrote:

This short code SMS only works once you're outside of the UK. To get a Data Roaming pass added before you leave, you'll need to call 789.

Hope this helps.


Thanks for your reply.

Could the mods at Virgin Media please request that this is made explicit on the web page, as it does not state this can only be done when outside the UK. Most people are likely to arrange this before they leave the UK.

Section 8 of this link is the current travel pass information - http://store.virginmedia.com/discover/mobile/using-your-mobile/abroad.html

This information is out of date and needs to be removed - http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&PARTITION_ID=1&secureFl...

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Countrybagging
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Message 4 of 8
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Re: Error when activating data pass via text message

I've never been able to use the SMS system to buy a data pass in the UK or abroad.

I'm in Germany now, and just tried. Got the same error message.

I've always had to ring them up.


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cpickworth
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Re: Error when activating data pass via text message

Further to my previous posting.  I have tried this in Germany and have got exactly the same error.  Can someone within Virgin Mobile please advise?

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cpickworth
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Message 6 of 8
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Re: Error when activating data pass via text message

Thanks for your feedback Countrybagging!
I have found a link to lodge a complaint for a fault, and have reported this issue to them. Perhaps if enough people complain about this it may prompt some action? - https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZON...
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cpickworth
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Message 7 of 8
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Re: Error when activating data pass via text message

Clicking the above link, go to 'Something else' and then 'Making a complaint'.

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: Error when activating data pass via text message

Hi both,

 

Welcome to the community Smiley Happy


I'm really sorry that you're having issues with sending the SMS messages. I want to get this all sorted for you. I've sent you both a PM to get more info.

 

You can view this by clicking the purple envelope in the top right.

 

Thanks,


Mat


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