Hi. I'm new to this forum but found it following problems with my new Kazam Tornado 348 that I got from Virgin two weeks ago. Following the online instructions about how to receive a call, the incoming call immediately went to Voicemail every time. I queried this with Virgin who, despite several suggestions over several days, including sending me a new SIM, couldn't resolve the problem. What I have found for myself is that the online Kazam user manual is incorrect. To receive a call it states "press and swipe upwards" and to reject a call "press and swipe downwards". It is, in fact exactly the opposite. I hope this may help other people who have just received a Tornado 348 and can't get any help from Virgin. Chocolate teapots spring to mind!