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Johnrichard16
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End of Smartcall - not such a smart move!

I just had notification that Virgin is going to stop offering Smartcall. They have tried to sugar the pill with stuff that is completely irrelevant. This now means that when I am away from home, I can no longer make free calls as from my landline. My contract is due to end in a few months, and this disastrous decision will certainly make me shop around for other providers who do still offer the Smartcall type service. Am I over-reacting??


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jb66
Alessandro Volta
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Message 2 of 21
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Re: End of Smartcall - not such a smart move!

Probably, the price of calls from the EU is pretty cheap and free apps like viber means not many folk will use smartcall to justify the cost to virgin

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jb66
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Re: End of Smartcall - not such a smart move!

Viber out lets you call normal phones 2p per min to the uk.

 

https://account.viber.com/en/rates/

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jb66
Alessandro Volta
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Message 2 of 21
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Re: End of Smartcall - not such a smart move!

Probably, the price of calls from the EU is pretty cheap and free apps like viber means not many folk will use smartcall to justify the cost to virgin

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Johnrichard16
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Message 3 of 21
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Re: End of Smartcall - not such a smart move!

Thanks for that. I do travel outside Europe though. I don't have Viber yet - does it work on an Android mobile phone?

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enlli
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Re: End of Smartcall - not such a smart move!

Viber and WhatsApp  are both available on Android. The only problem is the person the other end has to be on the system.

With Smartcall this was not the case.

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jb66
Alessandro Volta
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Message 5 of 21
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Re: End of Smartcall - not such a smart move!

Viber out lets you call normal phones 2p per min to the uk.

 

https://account.viber.com/en/rates/

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Philhynes
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Re: End of Smartcall - not such a smart move!

No, I don't think you're over-reacting. I haven't seen any sugared pill!

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gary_580
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Message 7 of 21
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Re: End of Smartcall - not such a smart move!

No loss, I tried this many a time when in Turkey and it never worked. Tech support said it should work but couldn't get it going. 

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leslie20
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Message 8 of 21
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Re: End of Smartcall - not such a smart move!

I also am annoyed that smart call is closing as my virgin mobile signal is unavailable at ground level but upstairs I get a reasonable signal.

I can get a signal in the middle of my road but elsewhere it very patchy. I also will be moving to another operator.

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CdClockworld
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Message 9 of 21
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Re: End of Smartcall - not such a smart move!

Have to say I did use this a lot whilst travelling the States, it worked absolutely brilliantly and the real benefit of it was that you could ring any land line, they do not need to be a member or have a particular app  which is really useful when ringing my 90 year old mother. Have not found an app which matches it yet

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Hoolie
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Message 10 of 21
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Re: End of Smartcall - not such a smart move!

The EU is irrelevant to the complaint.  That few use the VM facility means that it costs them little, yet the service is of huge value to those customers. Shame on VM, another dreadful mistreatment of the customer.