I just had notification that Virgin is going to stop offering Smartcall. They have tried to sugar the pill with stuff that is completely irrelevant. This now means that when I am away from home, I can no longer make free calls as from my landline. My contract is due to end in a few months, and this disastrous decision will certainly make me shop around for other providers who do still offer the Smartcall type service. Am I over-reacting??
Have to say I did use this a lot whilst travelling the States, it worked absolutely brilliantly and the real benefit of it was that you could ring any land line, they do not need to be a member or have a particular app which is really useful when ringing my 90 year old mother. Have not found an app which matches it yet
The EU is irrelevant to the complaint. That few use the VM facility means that it costs them little, yet the service is of huge value to those customers. Shame on VM, another dreadful mistreatment of the customer.