Having problems getting a signal on my phone. It used to be ok when first bought 5 months ago but the last 2 months it often shows Emergency Service only with a lot of coverage but presumably not with my carrier! In certain parts of the house I can get a very weak Virgin signal, but usually just a very strong 'Emergency Service Only' signal. Out and about the same. Husband has same carrier but different phone. No problem getting a signal in most parts of the house and out and about. I'm being driven mad!! Ive tried soft reboot (removing the battery when switched on), will resort to a factory setting reboot if necessary. Keep wondering why my phone can pick up sich a strong signal from another provider but can't capture Virgin. Do I need to update the software? Help!!
Try going into setting and selecting a manual search, if it show virgin with a lower case v and a Virgin with an upper case V select the lover case v and check it out, if no change try the upper case option, it no improvement call789
how old is the sim, if over 5 years ask for a replacement, same number foc.
Welcome into the Community and thank you for you post.
I'm so sorry to read about the speed on the phone, it's enough to drive anyone mad! I would like to help and I can see that you have very recently been in touch with us, were we able to help resolve the issue at hand?