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Spooty
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Email verification

Joined virgin mobile on Friday. Ordered phone,set up account all fine. Only problem is I can't access my mobile account until I get a verification email to verify my address. I have tried lots of time to have it resent and not receiving one.

All other emails have responded fine and its not in the junk folder.

Any ideas?

Thanks

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Forum Team
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Re: Email verification

Hi Spooty,

 

Welcome to the Community Forum and to Virgin Mobile. Sorry to hear that you are experiencing problems accessing your Virgin Mobile online account. 

 

I'll need to take more details from you in order to look into this. I'll send you a private message requesting more information--just check the purple envelope at the top right of this screen.

 

Kind regards,

 


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Re: Email verification

Hi Spooty,

 

I'm checking back with you about the issue you reported with your Virgin Mobile online account, as I haven't received a response from you yet.
If you are still having problems with this, please let me know.
Many thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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