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qwertysec
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Email account no longer exists

My phone is registered to an email account that no longer exists.  In order to set up a new account and going through the security process, Virgin say a new password has been sent to my account, but it is going to the account that no longer exists.  I want to set up a new email, not necessarily a new password.  Any ideas?

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Superuser
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Re: Email account no longer exists

Hi qwertysec,

I don't think that you're going to be able to do this on line as the system will need you to confirm who you are for security purposes.

I think your best course of action would be to give Virgin mobile customer services a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone (you'll need your account password) and see if they can help by adding a new email to your account.

AlexKid :-)

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