My phone is registered to an email account that no longer exists. In order to set up a new account and going through the security process, Virgin say a new password has been sent to my account, but it is going to the account that no longer exists. I want to set up a new email, not necessarily a new password. Any ideas?
I don't think that you're going to be able to do this on line as the system will need you to confirm who you are for security purposes.
I think your best course of action would be to give Virgin mobile customer services a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone (you'll need your account password) and see if they can help by adding a new email to your account.
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