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rafvc10
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Early Upgrade.

I wanted to upgrade my phone early but I was told that it was only possible If I payed off the total remainder of my contract. I was not offered a flexible account when I took on the contract.

I think for loyal customers there should be a way to pay off the phone only, not the plan.

Due to this I will not be renewing my Virgin accounts.

Virgin has now lost a valuable customer who had Virgin Mobile, television, high speed broadband and home phone.

Seems such a shame.

 

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Superuser
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Re: Early Upgrade.

Hi rafvc10,

this is why all new Virgin Mobile phone contracts are "Freestyle" (one part for the handset and one for airtime).

To give customers the flexibility you are looking for.

AlexKid :-)

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