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kafou
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EU travel pass not working

Hello,
I bought an EU travel Pass by sending a text. I can see it in my charges and had a SMS confirming the purchase of the travel pass.
However it is not working.

Roaming is of course turned on on my phone (Xperia Z3 Compact). I have restarted the device many times but it won't work. Has someone got a solution ?

Regards,

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Forum Team (Retired) Mat_H
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Message 2 of 8
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Re: EU travel pass not working

Hi Kafou,


Welcome to the forums Smiley Happy


Sorry to hear that there are some issues with data roaming on your phone. I'm sure we can get this all sorted for you.

 

Are you able to let me know if data roaming is enabled in the phones settings?

 

You can find this by going to settings > More > Mobile Networks > Data roaming. There should be a tick box to enable this.

Let me know as soon as you can.


Thanks,

Mat


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Message 3 of 8
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Re: EU travel pass not working

How are you getting on with this Kafou?

 

Please let me know if you need anything at all from me Smiley Happy

 

Thanks,

Mat


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kafou
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Re: EU travel pass not working

Hi,
I am not getting anywhere. I am back in the UK now, an I'd like to know if I can get the travel pass reimbursed as I could not use it.

I had turned on the roaming and downloaded the internet settings.

Regards,

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Re: EU travel pass not working

Hi Kafou,

 

Sorry to hear you couldn't make any progress with this.

 

We will be able to reimburse you if the pass didn't work. Give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.


Thanks,

Mat


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Message 6 of 8
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Re: EU travel pass not working

Did you manage to get this all sorted Kafou?


Let me know if you need anything at all.

Thanks,

Mat


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kafou
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Re: EU travel pass not working

Hello, 
Ys all sorted, I have been reimbursed.
Thanks

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Message 8 of 8
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Re: EU travel pass not working

Glad to hear this is all sorted for you now Kafou Smiley Happy

 

Please let me know if you need anything at all.


Thanks,

Mat


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