Menu
Reply
  • 21
  • 0
  • 0
Jim606
Joining in
249 Views
Message 1 of 7
Flag for a moderator

EU Data Pass - not working

How do .. 

Just wondered if there were any good ways of kick starting an EU data pass. Having set one up on the 'phone before traveling now in France and have no data. All roaming enabled, 'phone and text work but no data. Have tried turning on & off etc. Sent a text to 23456 and it says all set up but no good. 

 

Any clues much appreciated.

many thanks 

Jim 

0 Kudos
Reply
  • 3.82K
  • 897
  • 1.7K
Superuser
Superuser
245 Views
Message 2 of 7
Flag for a moderator

Re: EU Data Pass - not working

Hi Jim,

 

your phone may have a switch for data roaming on the handset that needs turning on.
Possibly: 
Settings > More Networks > Mobile Networks > Data Roaming.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 21
  • 0
  • 0
Jim606
Joining in
230 Views
Message 3 of 7
Flag for a moderator

Re: EU Data Pass - not working

Thanks AlexKid

have all roaming options set to on, Data Roaming and EU Internet, but still no data .. 

Jim 

0 Kudos
Reply
  • 3.82K
  • 897
  • 1.7K
Superuser
Superuser
223 Views
Message 4 of 7
Flag for a moderator

Re: EU Data Pass - not working

Hi jim,

 

the only other thing I can suggest then is that you call Virgin Mobile just to check that everything is set correctly their end Smiley Sad

Their UK support line number is: +447953 967 967

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 93
  • 0
  • 5
briangr1
On our wavelength
204 Views
Message 5 of 7
Flag for a moderator

Re: EU Data Pass - not working

EU data passes have not been working for almost two weeks now, Virgin don't seem to be in any rush to sort it for customers in what is the peak usage time for data abroad, not great.

0 Kudos
Reply
  • 21
  • 0
  • 0
Jim606
Joining in
181 Views
Message 6 of 7
Flag for a moderator

Re: EU Data Pass - not working

Thanks AlexKid

i feared this would be the case. 

Not good to hear that others are in the same situation.. Thank you for the heads up briangr1

0 Kudos
Reply
  • 21
  • 0
  • 0
Jim606
Joining in
154 Views
Message 7 of 7
Flag for a moderator

Re: EU Data Pass - not working

Quick update.. All now working. Not too sure what the problem was but now have data .. 

0 Kudos
Reply