I am abroad and i am getting the same problems at the moment. Have rang VM 3 times to get sorted and after being on hold for 5 mins Vm operator disconnected me. Have asked for 3 phones to be added with data but only one works. Also the prices are different from what i have been told. Below is copy paste from Vm help page. If you'd like to use Mobile Internet while you're abroad, you'll need to buy an EU Travel Pass. Don't worry, it's easy! Here are the prices: * 10MB pass for £0.35 * 50MB pass for £1.50 * 250MB pass for £5 Just so you know all passes last 30 days or until the Data is all used up and we will send you a text message when either of these is reached. To buy a pass just text BUY + pass name (e.g. BUY 10MB) to 23456. We'll send you a text message very soon with all these details again. You'll be back in the loop before you know it! And yet when speaking to you guys the 250mb is £20 which i managed to purchase on one phone and use it as a hot spot so the other 2 could get online.