I'm another one who is having issues with the EE to Virgin porting process.
My transfer was scheduled for 22/08. At 4pm on 22nd my EE number (the one I need to keep) was disconnected & I received a text to my Virgin number saying "We're all done porting your old number". Sadly that's not the case. My Virgin sim is still on the number Virgin allocated me, my EE sim is now disconnected & it seems like my number has gone with it.
Had I known in advance that Virgin was struggling to port number correctly I would never have signed up.
The call centre can't help and only tell me "the transfer is complete" or "wait another 12hrs". When I call EE I'm advised the number has been ported to Virgin, I no longer have an account & it's not their problem.
If someone could please look into this for me I'd appreciate it.
I requested a transfer of my old Tesco mobile number to my new virgin phone also on 22/08. The old number was disconnected that same day, I got a txt to say the transfer was complete on 23/08 - but it wasn't. Several calls to CS later, who insist the transfer is complete, and I still have my temp Virgin number and I can no longer be contacted on my old number.
I'm checking back with you about the issue you reported with your number port to Virgin Mobile, as I haven't received a response from you yet.
If you are still having problems with this and would like for me to look into this for you, please let me know.
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