Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your mobile service. Thanks for letting us know that you have already tried a new SIM card. Is this working for you now?
If you are still having an issue with your signal, there's a few more checks that can be done.
Are you getting this problem all the time or only when at home or in certain areas? If you are only getting the network issue in a certain area, enter the postcode into the Virgin Mobile Coverage Checker to see how good the signal is supposed to be in your area. Also try the EE service checker to see if there are any known network issues.
Also, please try your SIM card in a different handset. Does this make a difference?
If you are still experiencing a problem with this, please let me know and I'll look into this for you.
Virgin Media Forum Team
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