Does anyone have a email address for virgin mobile? I want to cancel my contract and get back the £10 they have already taken from me for line rental which is a joke as I don't even have a phone yet after 2 weeks. Fed up of talking on phone as promise things and never deliver! Need to have a paper trail now in case it gets legal.
It was stolen in transit !!! . Reported and heard nothing for 8 days . When I phone to chase told that I signed for parcel and it was in good condition . Which is not true as the box minus the phone was left with next door the day after tracking said and no signature was collected by delivery man!
I have called several times keep being told its being looke d into!!! Now Virgin expect me to pay the bill for the last month!! Do Departments within virgin ever bother speaking to each other. And why are they afraid of e mails?? Is it because with a paper trail it is harder to lie and continue to charge customers for a phone they have never received?