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Wo
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E mail address to cancel contract

Does anyone have a email address for virgin mobile? I want to cancel my contract and get back the £10 they have already taken from me for line rental which is a joke as I don't even have a phone yet after 2 weeks. Fed up of talking on phone as promise things and never deliver! Need to have a paper trail now in case it gets legal. 

 

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Superuser
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Message 2 of 7
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Re: E mail address to cancel contract

You have to cancel by phone






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Wo
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Message 3 of 7
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Re: E mail address to cancel contract

What happens if they keep failing to call me back and it passes 28 days!
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Lee_B
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Re: E mail address to cancel contract

Where did customer services say the handset is?

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Virgin Mobile Staff , However, All opinions are my own

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Re: E mail address to cancel contract

It was stolen in transit !!! . Reported and heard nothing for 8 days . When I phone to chase told that I signed for parcel and it was in good condition . Which is not true as the box minus the phone was left with next door the day after tracking said and no signature was collected by delivery man!
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Lee_B
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Re: E mail address to cancel contract

I would suggest calling the team immediately. Normally these case would be investigated by fraud as its important to have this investigated.
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Virgin Mobile Staff , However, All opinions are my own

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Re: E mail address to cancel contract

I have called several times keep being told its being looke d into!!! Now Virgin expect me to pay the bill for the last month!! Do Departments within virgin ever bother speaking to each other. And why are they afraid of e mails?? Is it because with a paper trail it is harder to lie and continue to charge customers for a phone they have never received?

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