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Robbo1061
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Dropped phone now locked

Dropped phone and it is now locked can't remember password for mobile rescue.
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Superuser
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Re: Dropped phone now locked

Hi Robbo1061,

 

Virgin's Mobile Rescue App was discontinued some time ago and you should have uninstalled it from your device:
http://www.newasurion.com/virgin

If you have access to another phone try calling on: 0345 030 3291 and see if they are able to help.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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J0hn
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Re: Dropped phone now locked

Without the password it's only possible to wipe clear some phones, what's the make and model?

Mobile rescue finished about a year or so ago

I don't know if this number is still active but if so it's the one you want

0345 030 3291 Tell them it's locked accidentally
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Superuser
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Re: Dropped phone now locked

Hi Robbo1061,

 

Virgin's Mobile Rescue App was discontinued some time ago and you should have uninstalled it from your device:
http://www.newasurion.com/virgin

If you have access to another phone try calling on: 0345 030 3291 and see if they are able to help.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.