Yesterday I changed tariff from payg to monthly sim only and took advantage of the Black Friday double data offer.
Today my wife decided she wanted to do the same. This afternoon the website seemed to be down for maintenance and when it came back I attempted to change her tariff online as I did with mine yesterday.
However after the credit check section I get the message that my wife's address is not recorded as a virgin media customer and she was not eligible for the double data offer. Not surprisingly her address is the same as mine and we do not have virgin media.
so it seems strange that I am eligible for double data but my wife isn't. At the start of the order process it does ask if you are a virgin media customer, but if answering no, it then says it doesn't matter as non vm customers are eligible for the same tariffs.
I cannot see any terms and conditions relating to the offer. I wonder if they changed the rules since yesterday and modified the website today?
Because I had problems signing up in the first place (kept swapping out my sim only phone contract for a DATA ONLY one).. I had to sign up for the lousy £6 a month tarrif just to get it to accept and then change it to the one I wanted via my VM account.
So that means I can't take up this offer because I'm locked out from making any additions/changes to my account until the 8th of next month when the new tariff kicks in.
tried ringing twice today on hold for 35 mins the 1st time and 20+ the 2nd time before I gave up. I have 3 phones Pay monthly sims that I want double data for. Any suggestions, the website doesn't seem to give me the option yet as I am in the middle of changing from 3G to 4G before this offer was advertised!