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Don't receive any messages from non UK numbers

Hello to all



I am Pay Monthly customer from VM, only one months ago. As i have family in Portugal, we usually exchange msgs (mainly Viber or Whats) and for my surprise since i change to VM i never receive their msgs from Portugal, although i know that people send to me. So i made some experiments with my portuguese mobile (with portuguese sim card) and basically the msgs that i send to my VM mobile do not arrive. This happen in my 2 simcards that i have from VM. 


Anyone with this problem? Any idea to resolve this problem? 


Thank you

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Re: Don't receive any messages from non UK numbers

Hi Twixxx,


Thanks for posting.


I'm sorry to hear you're having trouble receiving messages from your family in Portugal.


I'd like to help with this matter. Can you please answer the following:-


What handset do you have?

Do you only message through Viber and WhatsApp?

Are you able to receive a text message?


I hope to hear from you soon.



Forum Team
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