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karpat61
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Does anyone know if background data option uses laods of data allowance?

Suddenly this month I have used loads of my data allowance on emails - it appears most of it is used on background data.

I haven't changed any settings so am confused - can anyone help please?

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leah_no1auntie
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Re: Does anyone know if background data option uses laods of data allowance?

i should think as it is always connected it will use your data this is never a good thing unless you have unlimited 

what phone do you have

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karpat61
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Re: Does anyone know if background data option uses laods of data allowance?

Moto G - but I've never had the problem before & it shows all the data is being used on emails

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Forum Team
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Re: Does anyone know if background data option uses laods of data allowance?

Hi karpat61

 

I'm sorry to hear about the issues you've had with the data usage on your handset recently.

 

It could be that you've sent or received large amounts of data via email while connected through the mobile data connection.

 

If you have the emails set to 'push' or to regularly check for messages and download them automatically this could be the reason for the high data usage.

 

Most email apps allow you to limit how much data is downloaded automatically, with the rest of the emails data only downloaded when you open them.

 

Could you let us know which email app you're using on the handset and we'll be happy to assist further with this if you're having trouble (e.g. is it a third party application such as Hotmail, or one of the stock apps like the Email or Gmail apps? What type of email address are you using on the phone?

 

Many thanks

 

Mark Y
Forum Team

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karpat61
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Re: Does anyone know if background data option uses laods of data allowance?

Hi Mark

My email address is with Sky.

Thanks

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Forum Team (Retired) Mat_H
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Re: Does anyone know if background data option uses laods of data allowance?

Thanks for letting us know Karpat61 Smiley Happy

 

I've found a brilliant page from Motorola explaining the Sync settings on your Mobile.

 

The page here will show you how to control how frequently the phone syncs.


Let me know if this works for you Smiley Happy

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: Does anyone know if background data option uses laods of data allowance?

Hi karpat61,

 

How did you get on with this?

 

Let me know as soon as you can Smiley Happy

 

Thanks,


Mat


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