Do Virgin Mobile still give customer loyalty discounts? 2 years ago I was offered a £16 per month discount of my tariff, and as my contract is about to end, I've been calling Virgin and they no longer seem to match anything like that. Could I please get some more info about this?
I get a fiver off for having their broadband, but nothing for being a longterm customer. I think they only offer incentives if they really think you're about to leave. If they think you're just after a better deal, you'll get nothing.
Unlike the carrier I use for my son's phone: they send a monthly email detailing which tariff would better suit his usage.
I called and found out I'm getting exactly the same discount any new customer would get! Knowing I've been a Virgin mobile customer for well over 4 years and this being my third upgrade, I was pretty shocked to find out I can't get any further discounts because I've had a contract for a lot longer than most customers!!!
> I called and found out I'm getting exactly the same discount any new customer would get!
> Knowing I've been a Virgin mobile customer for well over 4 years and this being my third upgrade,
> I was pretty shocked to find out I can't get any further discounts because I've had a contract for a lot longer than
> most customers!!!
15 years a Virgin Media customer and 4 yrs with virgin mobile. Tried to renew contract but now because of the new flex tariffs, they would not give more than the £5 discount for having BB, TV, Landline. I previously had just under £15 discount.
I suggested to the chap I was speaking to at VM that avoiding giving this discount was the reason they'd introduced the Flex tariffs. He said "Yes".
Wouldn't be so bad were Virgin Mobile decent value overall - but for LG G3, the handset cost is 25% higher than many other places and the tariff n/i handset only £3 cheaper.
Switched to a different network, overall cost £15 a month cheaper for identical package.
I'm shocked to find I'm paying more than a new customer for the same package inc a supposed £4 loyalty discount.
Our package is b/band up to 50meg & phone XL, the TV is the now obsolete free TV M which is just freeview which we hardly use if ever
. A new subscriber after the initial lower cost will pay £42.49 for 50meg & anytime phone XL at the currently advertised price on Virgin website whereas we currently pay £43.28 & will apparently lose the £4 discount in Sept which will make our payment £47.28 ! We phoned up to query this earlier today & were repeatedly told that we were looking at a different package to mine with phone M & not XL even though we had it onscreen in front of us he refused to accept that we are indeed paying more than we should be & actually tried to make us increase our package in order to save even more.!
BT is looking very attractive now that fibre is available in our road, similar package with albeit only 38meg /b/band / anytime phone inc 0845 is £39.49 & as I only surf the net & rarely download much it's looking a better option unless Virgin can see why I'm complaining