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Message 1 of 19 (854 Views)

Dialling voicemail 222

I'm slightly confused about charges on whether dialling into virgin voice mail 222 is free or not on a pay monthly virgin contract?

I read somewhere that it uses your minutes then free thereafter, is this correct and if so why does it use your minutes in the first place?

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Message 3 of 19 (1,510 Views)
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confirmed by paperclip
‎21-11-2016 15:20

Re: Dialling voicemail 222

Hi Paperclip,

 

Thank you for your message, the charges exist for PAYG customers of a one off 40p per time you call, this isn't per message or pr minute either.

 

Pay Monthly customers are able to view their messages free of charge.

 

I hope this has helped and thank you.

Ben


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Problem sorter
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Message 2 of 19 (838 Views)

Re: Dialling voicemail 222

The wording you've seen is most probably this:
Voicemail retrieval - Included within your minutes allowance, free thereafter.

With my pay monthly sims, no minutes allowance has ever been used/ taken away for voicemail usage.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 3 of 19 (1,511 Views)
Helpful Answer
confirmed by paperclip
‎21-11-2016 15:20

Re: Dialling voicemail 222

Hi Paperclip,

 

Thank you for your message, the charges exist for PAYG customers of a one off 40p per time you call, this isn't per message or pr minute either.

 

Pay Monthly customers are able to view their messages free of charge.

 

I hope this has helped and thank you.

Ben


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Rising star
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Message 4 of 19 (800 Views)

Re: Dialling voicemail 222


BenD_H wrote:

Hi Paperclip,

 

Thank you for your message, the charges exist for PAYG customers of a one off 40p per time you call, this isn't per message or pr minute either.

 

Pay Monthly customers are able to view their messages free of charge.

 

I hope this has helped and thank you.

Ben


Say a customer has paid off his phone and after the two years decides not to upgrade their phone but decided to continue for Sim only, does this also apply regarding free of charge for voicemail? 

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Superuser
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Message 5 of 19 (791 Views)

Re: Dialling voicemail 222


paperclip wrote:

BenD_H wrote:

Hi Paperclip,

 

Thank you for your message, the charges exist for PAYG customers of a one off 40p per time you call, this isn't per message or pr minute either.

 

Pay Monthly customers are able to view their messages free of charge.

 

I hope this has helped and thank you.

Ben


Say a customer has paid off his phone and after the two years decides not to upgrade their phone but decided to continue for Sim only, does this also apply regarding free of charge for voicemail? 


 

Hi paperclip

 

a SIM only plan is "Pay Monthly" therefore voicemail is free of charge.

 

AlexKid :-)

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Rising star
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Message 6 of 19 (787 Views)

Re: Dialling voicemail 222

Thank you. 😊
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Rising star
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Message 7 of 19 (695 Views)

Re: Dialling voicemail 222


BenD_H wrote:

Hi Paperclip,

 

Thank you for your message, the charges exist for PAYG customers of a one off 40p per time you call, this isn't per message or pr minute either.

 

Pay Monthly customers are able to view their messages free of charge.

 

I hope this has helped and thank you.

Ben


Ben,

Thanks, so it uses the mins and is free of charge also if the mins are zero, in other words it is free of charge completely for pay monthly customers as per your message reply.

 

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Message 8 of 19 (652 Views)

Re: Dialling voicemail 222

[ Edited ]

BenD_H wrote:

 

Pay Monthly customers are able to view their messages free of charge.

 I hope this has helped and thank you.

Ben


Can someone confirm that if they are free of charge does the time spent calling voicemail come out of the Pay Monthly airtime balance? then if you have no airtime balance left then it will be free of charge, is this correct?

I see on my account that it says YES in tariff, so I am just wondering if these time durations are deducted out of the airtime balance?

I found this on Virgin Mobile site.

How much does voicemail cost?

If you're currently on a Pay Monthly contract it's free to pick up your voicemail messages anywhere in the UK.

From the 28th June 2010, if you renew or take out a new Pay Monthly contract, then picking up voicemail messages will cost just 12p per minute.

It says it is free anywhere in the UK, yet it also says it will cost 12p from the dates shown for a new Pay Monthly contract.

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Forum Team
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Message 9 of 19 (628 Views)

Re: Dialling voicemail 222

Hi paperclip

 

On Pay Monthly, calls to retrieve your voicemail will come out of your minutes allowance and then they are free thereafter. Full details can be found on our website for Pay Monthly call charges.

 

Any further questions please let me know.

Dave


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Message 10 of 19 (126 Views)

Re: Dialling voicemail 222

Sorry to be bringing this up again but could you please confirm about when a Virgin Mobile Uk customer dials voicemail 222 which ultimately calls 07953 222222, on a sim only pay monthly tariff, do the minutes and seconds show on the Inclusive Virgin Mobile Minutes? in other words for customers who receive free calls and texts to other virgin mobiles, does the time duration just show for detail purposes on their Inclusive Virgin Mobile Minutes? but obviously nothing comes off being that it is inclusive in their tariff.

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