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richardhart
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Delay in sending texts on Virgin network

Of late I am experiencing delays in sending texts. These can be several minutes or up to 6 hours.

I changed my allowances on 10 January 2016, could the problem be related to this please.

Thanks

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Forum Team (Retired) Mat_H
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Message 2 of 21
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Re: Delay in sending texts on Virgin network

Hi Richardhart,

 

Thanks for posting Smiley Happy

 

I'm really sorry to hear you're experiencing delays when sending texts. I want to get this all sorted for you.


Do you only get this problem in more than one area?

 

If this only happens in one area, are you able to PM me the full postcode?

 

Looking forward to hearing from you.


Thanks,

Mat


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richardhart
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Message 3 of 21
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Re: Delay in sending texts on Virgin network

Hi Mat

I sent you my postcode earlier in the week and said I would try to text again in another area.

Tried this today and there are delays in sending up to 1 1/2 hours.

Problem is still intermittent, sometime works fine then a couple of minutes later the problem returns.

Regards

Richard

 

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MikeR371
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Message 4 of 21
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Re: Delay in sending texts on Virgin network

I've just posted a very similar issue. Did you manage to get this solved?

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richardhart
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Re: Delay in sending texts on Virgin network

No not yet I'm afraid. Advised problem present away from home also. Await a response.
Hope you get sorted.
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wilber_force
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Message 6 of 21
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Re: Delay in sending texts on Virgin network


I'm glad I found this thread as I'm having the same issues but only to one number, my wife!!

And before anyone blames the her network, it is Virgin as well as is mine.  I'd have thought that VM to VM would have been faster then anyone else.

I use a Nexus 5 phone and she has a folding Samsung of some description.

Any ideas

 

Cheers.

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richardhart
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Message 7 of 21
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Re: Delay in sending texts on Virgin network

I eventually sorted this by going to the Samsung shop and getting the software re flashed.

As the phone was under guarantee this done on a free of charge basis.

Works fine now.

They said it was probably due to an app that was in conflict with the operating system.

Worth a try ?

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wilber_force
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Message 8 of 21
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Re: Delay in sending texts on Virgin network

Afraid the phone in question is a non app type phone.

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Forum Team (Retired) Mat_H
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Message 9 of 21
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Re: Delay in sending texts on Virgin network

Sorry to hear you're having issues with this Wilber_force.

 

I want to get this all sorted for you. Can you let me know if you're able to try your sim in another phone to see if you have the same issues?

 

Let me know as soon as you can.


Thanks,

Mat


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wilber_force
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Message 10 of 21
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Re: Delay in sending texts on Virgin network

We'll try that Mat.

Cheers.

 

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