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adamjchara
Joining in
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Declined Loan

Hi,

I have been told by virgin that I have failed 3 credit checks when trying to upgrade over the phone. However, I have checked with Equifax and they confirm my credit score is great, and no checks have been registered against me.  So I went into virgin store, they confirm I pass the credit check with one of their highest ratings (C5 I think), but declined a loan despite being a customer for 10 plus years and having a perfect credit score.

why is this?  I have contacted their underwriting team via email but they just sent a standard email and haven't even read my email to them.  what can I do to get this sorted?

 

thanks,

 

adam

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enlli
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Re: Declined Loan

This is a common complaint. People with good credit and long term customers refused.

You can fight your corner, or do what several that have come on here have done - go elsewhere! Most have walked out of competitors shops with a new phone and contract in less than half an hour.

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