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fee-g
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Deceased account holder

Can someone help me please with a person who knows how to deal with a deceased account holders account

The person i spoke to just tried to get me to take on the direct debit for the said account and i am so angry ............. how very dare she show so little compassion or understanding relating to these situations. Surely there is a dedicated probate team or number you can call who understand what you are talking about instead of going around on websites looking for help. 

Many thanks to anyone who can help.

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Superuser
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Message 2 of 6
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Re: Deceased account holder

I believe you ask to speak to the bereavement team, or you get the operator to take your details and the team will contact you

 

But I'll get a forum team member to take a look and clarify   @BenD_H 






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fee-g
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Message 3 of 6
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Re: Deceased account holder

Thank you but i need to know the phone number that i have to call. I called from the account holders phone using 789 or something similar but would appreciate a "proper" number that i can call from my own phone please ............. anyone ?

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Forum Team (Retired) Mat_H
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Message 4 of 6
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Re: Deceased account holder

Hi Fee-G,

 

Welcome to the forums.

 

I'm very sorry for your loss. I want to do all I can to help get this issue fixed quickly.

 

Are you able to PM me the full name on the account, the mobile number and three characters of the password?

 

You can PM me by clicking on the image of my face and selecting the send me a message option on the right hand side.


Let me know once you've sent this over.

 

Thanks,

Mat


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fee-g
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Message 5 of 6
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Re: Deceased account holder

Thank you Mat but i think i have it sorted now. It's just a shame that it wasn't made easier because it is a very stressful time as it is trying to deal with things without the hassle of not  being understood. Thanks anyway.

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Forum Team (Retired) Mat_H
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Message 6 of 6
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Re: Deceased account holder

Hi Fee-G,

 

I'm glad to hear that you got this all sorted in the end.

 

I'm incredibly sorry for any frustration caused on our part.

 

Please let me know if you need anything at all Smiley Happy

 

Thanks,


Mat


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