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dji8879
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Data roaming not working in France

I am currently in France and prior to coming I set up online my roaming, called Virgin to add a data package and asked for conformation that this would work as I was using it as a sat Nav to get from the airport to our apartment.

Low and behold it doesn't work. After 5 calls and speaking to so called "technical experts" and repeating myself constantly I am no further forward. The only thing I have is a mounting phone bill.

My roaming is ON, EU is off, I have reset my network settings 4 times, reset all settings 5 times, performed numerous hard resets. My account is showing that all is switched on and Virgin have confirmed this but I'm not convinced. My wife's phone is working and we have the same contract and the same handset. iPhone 5.if anyone can be of any help I'd mo

 

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dji8879
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Re: Data roaming not working in France

(Apologies for the patial end to my above message apparently Virgin haven't included iPad support either and you can't navigate the page properly)

If anyone has any suggestions I would be more than receptive.
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Forum Team (Retired) Mat_H
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Re: Data roaming not working in France

Hi dji8879,

 

Welcome to the forums.

 

I want to make sure that we get your roaming issues sorted as soon as possible.

 

So we can look into this for you, are you able to let me know what phone you're using so I can provide further support?


Looking forward to hearing from you Smiley Happy

 

Mat


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dezzie
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Re: Data roaming not working in France

Did you not read his post? The answer to your question is in it

"My wife's phone is working and we have the same contract and the same handset. iPhone 5.if anyone can be of any help I'd mo"

 

 
 
 
 
 
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dji8879
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Re: Data roaming not working in France

Read the post. It's like banging your head on a brick wall. If people would pay attention I wouldn't be in this predicament. 

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dji8879
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Re: Data roaming not working in France

Thanks Dezzie, if I'm honest I don't think they know what day it is let alone what they're doing there to begin with. I've spoken to 5 different people and I may as well have just thrown my phone in the local river and enjoyed the holiday.
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Forum Team (Retired) Mat_H
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Message 7 of 9
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Re: Data roaming not working in France

Apologies dji8879!

 

You mentioned the EU option is off on the phone. Is the data roaming option above this also enabled?

 

Let me know as soon as you can. I've sent you a PM with furtther instructions too.

 

Thanks,

Mat
 


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dji8879
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Message 8 of 9
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Re: Data roaming not working in France

EU is "off" as it says in the initial post.

Before anyone else from virgin replies. Read the bloody post
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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: Data roaming not working in France

Hi David,


I've just replied to your PM. We want to get to the bottom of this as soon as possible.

 

Thanks,

Mat


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